Yappi: Live Chat & AI Agent

Shoppers open the chat and type. No sign-in, no account, no pre-chat form — so you keep the inquiries you were losing, and every chat captures an email you can follow up on.Your team answers from a shared inbox with full context, on notification hours and per-agent routing that are respected.Yappi answers from your own catalog, inventory, FAQs and policies — product, shipping, returns and order tracking, 24/7, in the shopper's language. One click hands any chat to a human.