Crate ‑ Returns & Exchanges

Give your customers an easy way to request returns without contacting support. The Returns Portal provides a branded, self-service experience where customers enter their order number and email to initiate returns.Merchants get a dashboard to review, approve, or deny requests. Configure refund percentages, exchanges, store credit options, and set return windows. Analytics help you understand return patterns and reduce future returns.Fully GDPR and CCPA compliant.